Privacy Policy

Welcome to Trivex Automation Lab ("Trivex", "we", "our", or "us"). We provide autonomous business automation, enterprise CRM implementations, and AI voice telephony solutions for businesses across India and worldwide. This Privacy Policy governs your use of https://trivexautomationlab.com (the "Website"), as well as our communications via WhatsApp, telephone, email, and integrated CRM systems. By accessing our services or submitting any contact/audit inquiry, you agree to the collection, processing, and storage of your information in accordance with this Privacy Policy and applicable data protection regulations including the Information Technology Act, 2000, and the Digital Personal Data Protection Act (DPDP Act 2023).

We collect information that you directly provide to us, including: (a) Contact details such as your full name, business email address, WhatsApp mobile number, and company name; (b) Operational parameters such as industry vertical, monthly order/lead volume, and operational bottlenecks submitted in our audit forms; (c) Voice telephony data including test call audio interactions, duration, speech-to-text transcripts, and language preferences; (d) Technical information such as IP address, browser type, device information, and diagnostic cookies.

Your information is used strictly to: (a) Provide, operate, and maintain our business automation and AI telephony services; (b) Schedule, confirm, and host 1-on-1 strategy sessions via Google Meet or teleconference; (c) Forward qualifying lead parameters into our enterprise CRM to orchestrate requested follow-ups; (d) Transmit automated order confirmation, appointment alerts, and informational updates via verified WhatsApp Business API and SMS; (e) Continuously evaluate and improve the natural conversational quality and latency of our voice synthesis models.

When using our Interactive AI Telephony Sandbox or receiving automated verification calls, calls may be recorded and converted to text for quality assurance, fulfillment verification, and model training. By inputting your mobile number and initiating a test call, you grant explicit consent to receive automated phone calls and WhatsApp messages from Trivex Automation Lab. We adhere to Telecom Regulatory Authority of India (TRAI) guidelines and Commercial Communications Customer Preference Regulations.

We implement enterprise-grade technical, administrative, and physical security measures to safeguard all client and lead information against unauthorized access, loss, or misuse. We do not sell, rent, or lease your personal or business data to third-party data brokers or marketing agencies. Data is disclosed only to trusted infrastructure providers (such as secure cloud hosting, CRM infrastructure, and telecom carriers) necessary to deliver our services.

You retain the right to: (a) Request access to or a copy of your personal data held by us; (b) Request rectification of inaccurate information; (c) Request complete erasure of your contact details from our CRM and calling lists. To exercise any of these rights, please email us directly at contact@trivexautomationlab.com with the subject line "Data Request". Requests are processed within 7 business days.

Our Website uses essential and analytical cookies to remember user preferences, maintain administrative session security, and evaluate website traffic. You can adjust your browser settings to refuse cookies, though certain interactive features may experience reduced performance.

For questions regarding this Privacy Policy, our data practices, or to reach our Grievance Officer, please contact: Trivex Automation Lab Attention: Grievance Officer Address: Jaipur, Rajasthan, India Email: contact@trivexautomationlab.com Website: https://trivexautomationlab.com