Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you (whether individually or on behalf of an entity) and Trivex Automation Lab ("Trivex", "we", "us", or "our"). By accessing our website at https://trivexautomationlab.com, testing our AI voice demos, or contracting our business automation solutions, you represent that you have read, understood, and agreed to be bound by all of these Terms.

Trivex provides: (a) Done-for-you omnichannel business automation and enterprise CRM architecture; (b) Autonomous Generative AI Voice Telephony for inbound and outbound qualification, verification, and appointment booking; (c) Custom workflow integrations with platforms such as Shopify, Meta Lead Ads, 99acres, Shiprocket, and WhatsApp Cloud API; (d) Strategic consulting and implementation audits.

Voice telephony usage is charged on a pay-as-you-go basis (standard flat rate of ₹5.00/minute or custom enterprise tier), billed against prepaid wallet balances. Done-For-You implementation, custom workflow builds, and dedicated management services are governed by separate master service agreements or invoices. All payments are non-refundable once calling minutes or consulting hours have been consumed, unless explicitly agreed in writing.

You agree not to use our telephony, CRM, or messaging systems for: (a) Fraudulent, misleading, harassing, or deceptive outbound communications; (b) Unsolicited telemarketing in violation of National Do Not Call (DND) or TRAI regulations; (c) Transmitting defamatory, obscene, or infringing content; (d) Attempting to reverse engineer, decompile, or overload our AI voice inference engines or server infrastructure.

Unless otherwise indicated, all proprietary algorithms, voice models, website designs, audio assets, trademarks, logos, and code on https://trivexautomationlab.com are the exclusive intellectual property of Trivex Automation Lab. Client-owned data and CRM lists uploaded to your individual workspaces remain your sole proprietary property.

Our services and AI telephony are provided on an "as is" and "as available" basis. While our systems achieve sub-600ms latency and high natural fidelity, Trivex does not warrant that AI phone calls will be completely error-free or uninterrupted by third-party telecom carrier networks. In no event shall Trivex, its founders, or affiliates be liable for indirect, incidental, punitive, or consequential damages resulting from lost sales, delivery delays, or telecom outages.

We reserve the right to suspend or terminate access to our API endpoints, CRM sub-accounts, or voice trunks immediately and without prior notice in the event of any material breach of these Terms, non-payment, or suspected unlawful outbound calling practices.

These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Any legal dispute, controversy, or claim arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Jaipur, Rajasthan, India.